Information

Returns and complaints

In our online store, your satisfaction is our priority. If for any reason you are not satisfied with the product you purchased, you can take advantage of our return and claim policy described below.

1. Product return conditions

You have the right to return a product within 14 days of the date of receipt, under the following conditions::

  • The product is in its original condition, unused, with intact packaging and labels.
  • The product is not damaged through your fault.

2. Return procedure

  1. Contact us at [email or phone] to request a return.
  2. Fill out a return form (if required) and send it along with the product.
  3. Send the product to the address we provide.

Please note that return costs are at the customer’s expense, unless the return is due to a defect or error on our part.

3. Refund

Once we receive and inspect the returned product, we will refund your payment within 14 business days.

  • The amount will be refunded in the same way as the payment was made.
  • When paying by card, the amount will be refunded to the corresponding bank account.

4. Product complaint

If you receive a defective or wrong product, you can file a claim. Here’s how:

  1. Contact us within 5 business days of receiving the product.
  2. Provide us with photos and a description of the defect or problem.
  3. After approval of the claim, we will offer you:
    • Replacement with a new product
    • Repair (if applicable)
    • Full refund

The costs of returning the product in the event of a complaint are at our expense.

5. Exceptions

The following products are not subject to return or exchange for hygiene reasons:

  • Underwear and swimwear if the packaging has been opened or the product has been used.
  • Products with customized sizes or orders for individual projects.

6. Contacts

For questions about returns and complaints, please contact us:

  • Email: [enter email address]
  • Phone: [enter phone number]